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All Categories
All Parts
Front
Side
Rear
Lights
Wheels
Service Items
Account Management
How can I change my password or email address?
Select "Account Inquiry" on the Menu Bar then Click on "Manage Account"
Your account password and e-mail address can be changed on this page
How do I add/change a delivery address?
For customer protection, this process cannot be done on the website
Please call Continental Auto Parts to change address information
How do I view my account profile information?
Select "Account Inquiry" on the Menu Bar then Click on "Customer Inquiry"
Customer profile information will be displayed including balance and sales totals
How can I view account invoice activity and balances?
Select "Account Inquiry" on the Menu Bar then Click on "Invoice Inquiry"
All open invoices will be displayed with aged balance information
Select an invoice number (in blue) to view a printable invoice
Managing Quotes
How do I create a quote or add items to a quote?
Create quotes in the Search Results, Item Detail and Shopping Cart pages
Select
Add to Quote
and the
Save to Quote
page will be displayed
Add the item to an
Existing Quote
or enter a New Quote name
How can I maintain an existing quote?
Select "Quotes" on the Menu Bar
Enter an Existing Quote name
Select
Copy Quote
to
New Quote
to duplicate the entire quote
Select
Remove Current Quote
to remove the entire quote
Select
Remove
in the item box to remove individual items
How to change a quote into an order
Select "Quotes" on the Menu Bar
Enter an Existing Quote name
Select
Copy Quote to Cart
to change the entire quote into an order
Select
Add to Cart
in the item box to add individual items to an order
When I make a quote, are the parts reserved for me?
No, parts are not reserved when they are in a quote or in the cart
Only when you complete the purchase are the parts reserved
Making a purchase
What parts do you sell?
Alloy Wheel Sales & Repairs
Bedsides, Quarter Panels, Bed Liners
Bumpers, Bumper Covers, Step Bumpers, Reinforcements, Absorbers, Brackets, Moldings
Doors, Door Skins, Door Handles, Window Regulators, Door Mouldings
Fenders, Fender Liners,
Grilles, Head Lamp Doors, Grille Mouldings
Header Panels, Headlight Mounting Panels, Nose Panels
Hoods, Hood Hinges, Hood lifts,
Lamps (Front & Rear)
Mirrors
Radiators, A/C Condensers, Cooling Fans
Rear Air Spoilers
Rust Repair Panels
Reconditioned OEM Bumper Covers
Remanufactured Aluminum Wheels
Valance Panels, Filler Panels
How can I search for parts by part number?
Use the "Search Bar" located on the left side of the website
Select "Search Any Part No." to find a part using OEM, Partslink, Hollander
or Continental Auto part numbers
How do I search for parts by vehicle model and year?
Use the "Search Bar" located on the left side of the website
Start with the "Select Year" option
When a
Year
is selected, a list of
Makes
will be available
Proceed to "Select Make"
Once the Make is selected, a list of
Models
will be provided
Next go to "Select Model"
When the model is selected,
Category Tiles
will appear for all the available parts
Pick a
Category Tile
to display search results or
Use the "Search Bar" to select
Part Categories
and display search results
How to see whether a part is in stock
If the search results or item detail display show a
Delivery Date
the part is in stock.
If
Call
is displayed, the part may be out of stock,
please contact Continental Auto Parts for details
If the item quantity ordered is greater than one,
please review the
Delivery Date
in the Cart or Checkout.
The
Delivery Date
in the Cart may be later than the date in the search results or
Call
may be displayed
If
Call
is displayed, the part might not have sufficient stock for the order, please
contact Continental Auto Parts for details
Is the website price the same as the price available if I call the office?
The website price is the same price as the office price
Please note: Prices can change daily and are not final until the order is submitted
Website promotion codes are available periodically and only apply to orders
submitted through the Continental Auto Parts website
What are part numbers ending in C, E, M, N, R, Q?
Continental Auto Parts numbers ending in letters are described as follows:
C
CAPA
Certified parts
E
Economy
parts
M
OEM
parts
N
New
wheels
R
Reconditioned
parts
Q
Chrome or Painted
bumpers which carry a lifetime warranty, high strength steel
reinforcements, and high-density absorbers
How to schedule a bumper core pickup
Use the "Search Bar" located on the left side of the website
Select "Service Items"
Select part number
9000.3100R
. Click
Add to cart
The bumper core pickup can be combined with parts in the same order
Why didn’t I receive a confirmation email?
You should receive a confirmation email immediately after a purchase is completed
If you did not receive the confirmation email, select "Account Inquiry"
on the Menu Bar
Click "Manage Account" and verify the e-mail address registered with
Continental Auto Parts
Also, check your email spam inbox.
If you still have a problem, please call Continental Auto Parts for assistance
Why do I have two orders with the same confirmation number?
The order was not processed twice
Two orders with the same confirmation number are still considered one order
This is a normal situation when parts are shipped from multiple warehouse locations
and for other reasons
Shipping, Delivery, Payments, and Returns
How to request a different delivery date
Changes to
Delivery Dates
cannot be done on the website
Please call Continental Auto Parts to make arrangements
I just placed an order, when will I receive it?
Delivery Dates
are provided whenever a part is displayed
When shopping for parts, the Search Results will display the
Delivery Date
under the price information.
The item detail page displays
Delivery Date
under the model information
In the Cart and Checkout,
Delivery Date
is displayed under model information
If
Call
is displayed, the part might not have sufficient stock for the order.
Please contact Continental Auto Parts for details
What payment methods do you accept?
Continental Auto Parts accepts Visa, Mastercard, Amex, Checks, and Cash
How do I change an order after it has been processed?
This process cannot be done on the website
Please call Continental Auto Parts to make any changes
Have your confirmation number ready when you call
How do I view an open or shipped order?
Select "Order inquiry" on the Menu Bar
Open Orders will be displayed
Select Open Orders, Invoices, Credits, or All
There are a number of options provided to display Open and Shipped Orders
Click on any order number (in blue) to view a printable invoice
What is your return policy?
Please view the return policy
Continental Auto Parts Terms and Conditions
How to create a return authorization form
Select "Returns" on the Menu Bar, then select “Create a New Return”,
enter a new return name
Select "Add Items to Return", when the selection page is displayed,
use the search options to locate the order to be returned
Identify the returnable item, select "Add to Return", then enter the quantity
and reason for the return
When the return is complete, select "Print Return Authorization" and
the return authorization form will be displayed
Print a copy of the form and include it with the returned item
Please call Continental Auto Parts if there are any questions about
the return authorization process
How to complete the return
Request a truck to pick up the return item
Use the "Search Bar" located on the left side of the website
Select "Service Items"
Select part number 9000.5000. Click Add to cart
The return request can be combined with parts in the same order
I have just made a return, how and when do I get a refund?
Parts paid by credit card will receive a refund automatically
to the credit card account in approximately three days
Parts paid by cash or check will receive a refund either as a credit
in your account or by a check within 5-10 days.
Please call Continental Auto Parts for more information
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