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    Account Management
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      How can I change my password or email address?
      • Select "Account Inquiry" on the Menu Bar then Click on "Manage Account"
      • Your account password and e-mail address can be changed on this page
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      How do I add/change a delivery address?
      • For customer protection, this process cannot be done on the website 
      • Please call Continental Auto Parts to change address information
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      How do I view my account profile information?
      • Select "Account Inquiry" on the Menu Bar then Click on "Customer Inquiry"
      • Customer profile information will be displayed including balance and sales totals
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      How can I view account invoice activity and balances?
      • Select "Account Inquiry" on the Menu Bar then Click on "Invoice Inquiry" 
      • All open invoices will be displayed with aged balance information
      • Select an invoice number (in blue) to view a printable invoice
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    Managing Quotes
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      How do I create a quote or add items to a quote?
      • Create quotes in the Search Results, Item Detail and Shopping Cart pages
      • Select Add to Quote and the Save to Quote page will be displayed
      • Add the item to an Existing Quote or enter a New Quote name
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      How can I maintain an existing quote?
      • Select "Quotes" on the Menu Bar
      • Enter an Existing Quote name
      • Select Copy Quote to New Quote to duplicate the entire quote
      • Select Remove Current Quote to remove the entire quote
      • Select Remove in the item box to remove individual items 
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      How to change a quote into an order
      • Select "Quotes" on the Menu Bar
      • Enter an Existing Quote name
      • Select Copy Quote to Cart to change the entire quote into an order
      • Select Add to Cart in the item box to add individual items to an order
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      When I make a quote, are the parts reserved for me?
      • No, parts are not reserved when they are in a quote or in the cart
      • Only when you complete the purchase are the parts reserved
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    Making a purchase
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      What parts do you sell?
      • Alloy Wheel Sales & Repairs
      • Bedsides, Quarter Panels, Bed Liners
      • Bumpers, Bumper Covers, Step Bumpers, Reinforcements, Absorbers, Brackets, Moldings
      • Doors, Door Skins, Door Handles, Window Regulators, Door Mouldings 
      • Fenders, Fender Liners,
      • Grilles, Head Lamp Doors, Grille Mouldings
      • Header Panels, Headlight Mounting Panels, Nose Panels
      • Hoods, Hood Hinges, Hood lifts,
      • Lamps (Front & Rear)
      • Mirrors
      • Radiators, A/C Condensers, Cooling Fans
      • Rear Air Spoilers
      • Rust Repair Panels
      • Reconditioned OEM Bumper Covers
      • Remanufactured Aluminum Wheels
      • Valance Panels, Filler Panels
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      How can I search for parts by part number?
      • Use the "Search Bar" located on the left side of the website
      • Select "Search Any Part No." to find a part using OEM, Partslink, Hollander
        or Continental Auto part numbers 
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      How do I search for parts by vehicle model and year?
      • Use the "Search Bar" located on the left side of the website
      • Start with the "Select Year" option
      • When a Year is selected, a list of Makes will be available
      • Proceed to "Select Make"
      • Once the Make is selected, a list of Models will be provided
      • Next go to "Select Model"
      • When the model is selected, Category Tiles will appear for all the available parts
      • Pick a Category Tile to display search results or
        Use the "Search Bar" to select Part Categories and display search results
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      How to see whether a part is in stock
      • If the search results or item detail display show a Delivery Date the part is in stock.
      • If Call is displayed, the part may be out of stock,
        please contact Continental Auto Parts for details
      • If the item quantity ordered is greater than one,
        please review the Delivery Date in the Cart or Checkout. 
      • The Delivery Date in the Cart may be later than the date in the search results or
        Call may be displayed
      • If Call is displayed, the part might not have sufficient stock for the order, please
        contact Continental Auto Parts for details
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      Is the website price the same as the price available if I call the office?
      • The website price is the same price as the office price
      • Please note: Prices can change daily and are not final until the order is submitted
      • Website promotion codes are available periodically and only apply to orders
        submitted through the Continental Auto Parts website
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      What are part numbers ending in C, E, M, N, R, Q?
      • Continental Auto Parts numbers ending in letters are described as follows: 
      • C CAPA Certified parts
      • E Economy parts
      • M OEM parts
      • N New wheels
      • R Reconditioned parts
      • Q Chrome or Painted bumpers which carry a lifetime warranty, high strength steel
        reinforcements, and high-density absorbers
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      How to schedule a bumper core pickup
      • Use the "Search Bar" located on the left side of the website
      • Select "Service Items"
      • Select part number 9000.3100R. Click Add to cart
      • The bumper core pickup can be combined with parts in the same order
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      Why didn’t I receive a confirmation letter?
      • You should receive a confirmation letter immediately after a purchase is completed
      • If you did not receive the confirmation letter, select "Account Inquiry"
        on the Menu Bar
      • Click "Manage Account" and verify the e-mail address registered with 
        Continental Auto Parts  
      • Also, check your email spam inbox.
      • If you still have a problem, please call Continental Auto Parts for assistance
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      Why do I have two orders with the same confirmation number?
      • The order was not processed twice
      • Two orders with the same confirmation number are still considered one order
      • This is a normal situation when parts are shipped from multiple warehouse locations
        and for other reasons
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    Shipping, Delivery, Payments, and Returns
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      How to request a different delivery date
      • Changes to Delivery Dates cannot be done on the website
      • Please call Continental Auto Parts to make arrangements
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      I just placed an order, when will I receive it?
      • Delivery Dates are provided whenever a part is displayed
      • When shopping for parts, the Search Results will display the Delivery Date
        under the price information.
      • The item detail page displays Delivery Date under the model information
      • In the Cart and Checkout, Delivery Date is displayed under model information
      • If Call is displayed, the part might not have sufficient stock for the order.
      • Please contact Continental Auto Parts for details
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      What payment methods do you accept?
      • Continental Auto Parts accepts Visa, Mastercard, Amex, Checks, and Cash
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      How do I change an order after it has been processed?
      • This process cannot be done on the website
      • Please call Continental Auto Parts to make any changes
      • Have your confirmation number ready when you call
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      How do I view an open or shipped order?
      • Select "Order inquiry" on the Menu Bar
      • Open Orders will be displayed
      • Select Open Orders, Invoices, Credits, or All
      • There are a number of options provided to display Open and Shipped Orders
      • Click on any order number (in blue) to view a printable invoice
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      What is your return policy?
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      How to make a return
      • Request a pick up for the return item
      • Use the "Search Bar" located on the left side of the website
      • Select "Service Items"
      • Select part number 9000.5000. Click Add to cart
      • The return request can be combined with parts in the same order
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      I have just made a return, how and when do I get a refund?
      • Parts paid by credit card will receive a refund automatically
        to the credit card account in approximately three days
      • Parts paid by cash or check will receive a refund either as a credit
        in your account  or by a check within 5-10 days.
      • Please call Continental Auto Parts for more information